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Cancellation, Return Or Exchange Of Goods Policy.


 Right of withdrawal and the consequences of exercising the right of withdrawal. 

The Customer shall have the right to cancel the ordered Product within 14 days upon receipt. The right of withdrawal will expire after 14 days from the date of receipt of the Goods. If the end of the period falls on a public holiday, the right of withdrawal shall be exercised on the working day following the end of that period, inclusive. In order to exercise the right of withdrawal, the Customer must inform the Seller (H6 LTD, ", at Blaumana str. 16/18 - 7, Riga, Latvia, LV-1011, by express notice (for example, by mail or e-mail), Blaumana str. 16/18 - 7, Riga, Latvia, LV-1011, e-mail: for the decision to withdraw from the contract. The Customer may use, but is not required to use, the Seller's opt-out form. In order for the right of withdrawal to be observed, it is sufficient for the Customer to send a notice regarding the exercise of the right of withdrawal before the expiry of the right of withdrawal.

If Customer terminates the Agreement, Seller will reimburse Customer for all payments received from Customer, including delivery costs (except for additional costs incurred by Customer choosing a delivery method other than the cheapest Standard Delivery method offered by Seller) without undue delay and in any event no later than 14 days from the date the Seller was notified of the Customer's decision to withdraw from the contract. Repayment will be made using the same means of payment as the Customer used for the initial transaction, unless the Customer expressly agrees otherwise. In any event, no additional fee will be charged to the Customer for such refund. The Seller shall be entitled to withhold the refund until the Seller has received the Goods back or the Customer has provided confirmation that the Goods have been returned to the Seller, whichever is earlier.

The Customer must return or return the Goods to the Seller at its legal address: Blaumana str. 16/18 - 7, Riga, Latvia, LV-1011, without undue delay and in any case no later than 14 days after Customer notifies Seller of its decision to withdraw from the contract. The deadline will be met if the Customer returns the Goods before the end of the 14-day period. The Customer must keep the receipt received from the courier with the tracking number of the shipment until the shipment of the Goods is returned to the Seller. It is important that the Product retains its appearance, its original packaging and is not damaged. The Customer shall be liable for any diminished value of the Goods if the Goods are used for purposes other than the inspection of the Goods and determination of their properties (the Customer is entitled to inspect the properties of the Goods to the extent possible in a regular store). By exercising the right of withdrawal, the Customer shall be liable for any use of the Product beyond its intended purpose for inspection of the Product during the term of the exercise of the right of withdrawal incompatible with good faith, as well as for diminished value, quality and safety of the Product.

Return of the Product if the Product does not comply with the terms of the contract and the warranty period.

The Customer, who is a consumer and has used the Goods for household purposes, is entitled to submit a claim to the Seller in accordance with Section 28 of the Consumer Rights Protection Law within two years from the date of purchase of the Product. The Customer shall submit a written claim to the Seller within two months of discovering the Product's non-compliance with the terms of the contract. The day of purchase of the Product shall be the day when the Seller has delivered and the Customer has accepted the respective Product (the fact that the Customer has received the Product confirms: upon receipt of the ordered Product terminal). If the Customer chooses to receive a refund, it will be credited to the account from which the purchase was made immediately, but no later than 30 business days after receiving the item back to the Seller.

The goods come with a manufacturer's warranty (the manufacturer's warranty period for the goods varies, ranging from six months (for used goods) to five years), covering both the consumer and the legal entity. If during the warranty period the Product is found not to be in conformity with the warranty, the Seller undertakes to repair the Product for free, replace the Product with a corresponding Product, reduce the price of the Product or refund the amount paid to the Customer immediately (but not later than 30 business days) upon receipt of the Goods back to the Seller).

The manufacturer's warranty conditions apply if the Customer can provide proof of purchase and the manufacturer's or distributor's warranty card (if included by the manufacturer or distributor). The warranty does not apply to accessories of the Product.

The Product shall not be deemed to be in contravention of the terms of the Agreement, nor shall the manufacturer's warranty terms and conditions be void for defects caused by the Customer or the User and shall be:

  • The product has warranty seals, serial number damages;
  • the Product has not been used for its intended purpose and has not been used in accordance with the instructions for use of the Product;
  • if the Product has been used by the Customer for production or professional purposes (in case the particular Product is not intended for such purposes);
  • the warranty does not apply if the damage is caused by improper transportation of the Product.

The Seller shall bear the shipping costs in the event of any defect in the Product and, in the absence of the foregoing, the warranty conditions of the Manufacturer of the Product shall not apply.